We offer same day fulfilment for all orders received Monday to Friday before 2pm. Orders received on a weekend will be fulfilled on a Monday.

We ship our parcels either via Australia Post or Aramex. A tracking reference will be provided to you upon fulfilment so that you can track the progress of your delivery.

Shipping charges are calculated at checkout and are determined by distance to travel and weight. We offer free shipping for orders over $140. Bulkier items such as artwork and furniture may incur additional charges and are not eligible for our free shipping offer.

Where an order contains both in-stock and pre-ordered items, we will hold your shipment until all items are in stock. If you wish to organise a split shipment, please contact our team. An additional postage fee of $10 applies to all split shipments.

We do not currently ship overseas.

As a business owned by a rather short lady, we get that sometimes things don’t fit or just don’t look good! 

For all our fashion items, if you don’t love the item, you can return it for an exchange or store credit provided you return your order within 14 days and the item has not been worn, damaged and still has its original tags and packaging. 

Simply complete the returns slip that we send with your order and return using our reusable pink hero packs.

Returns are at the cost of the sender.

Returns that do have tags or original packaging will not be accepted and will incur a $9 processing fee before being returned to the customer.

Due to the size of our bulkier items and cost of shipping, we do not offer refunds or exchanges for home décor items and furniture pieces.

End of line clearance items cannot be credited or exchanged.  Sale items can be returned for exchange or CR.

We do not offer CR or exchanges for earrings, jewellery, towels or bedding.

All items sold by Hali Home are covered by the Australian Consumer Guarantee. For more information regarding our returns and exchange policies, please click here.